The story

As soon as Mrs. X and her husband stepped inside the flagship electronic store they went straightaway to the home appliances section. Having lived up with the idiosyncrasy of their old mixer grinder for a few months they had been looking forward to replace it with the latest food processor. They both had spent considerable time thinking over it. Mrs. X, being an accomplished homemaker and a terrific cook knew exactly what she wanted. On the flip side, Mr. X, who was tech savvy, was taking a look at the hardware aspects.

At the store the eager sales person showed them the entire range including the one, which, according to him was their latest model.

“The food processor looked beautiful,” Mrs. X thought, not really able to contain her excitement.

“Unlike others it didn’t use belt drive,” Mr. X noticed, a glint filling the eyes of his. The company had not only priced it competitively but, what was foremost, had features and functions Mrs. X wanted.

But they had one doubt lurking in their brain. After sales service was an unfamiliar territory. Taking solace from the fact that the company had a reputation they decided to disregard another fact that it’d entered the home appliances business only recently.

“Things hardly go wrong these days,” the technological man murmured justifying their choice. “After all their old mixer-grinder was still holding up after serving them for much more than a decade, and except for some minor repairs carried out very easily at their neighbourhood shop, had stood by them in good stead.” Whispered Mrs. to the male, trying to keep the voice of her low so that some other shoppers don’t overhear them. Brushing aside their reservations they went forward and bought it.

Their fears come true

One month after the warranty had lapsed the motor refused to turn on. Taking it to the electrician, who had been helping them fix their old mixer-grinder, they had been in for a shock.

“The spare part of this unit just isn’t available locally. The company has made use of a brand new pattern even for the basic parts.” The mechanic informed. “Perhaps a policy making customers visit their service centres quite possibly for mundane repairs when the product was out of warranty.” He added as an afterthought.

Left with no option Mr. X carried it with the authorized service centre, where the courteous staff after checking the appliance informed him that the part, which needed replacement, was not in stock and it will take 7-10 days to reach them.

A week later they receive a call that the food processor of theirs was ready. Having paid the bill, which expectedly was on the bigger side, they brought it home. But their happiness was short lived.

Back to square one

5-6 months later the motor again stopped working. About a month later it still waits at home biding the time when any one of the 2 could be free to take it with the service centre. Meanwhile Mrs. and Mr. X have bought another basic mixer grinder after doubly ensuring from the local seller that it confirms to the common design, that its parts are very easily available and that it can be repaired at any shop.

We really wish you do not suffer like Mrs. and Mr. X and that means, before you invest in a home appliance ask yourself these questions:

Just how well known is the specific model (higher the popularity easier it’s to source spare parts)
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Service terms and conditions (whether it is on-site or even you will have to carry it with regard to the service centre)
Sales persons in their zeal to clinch the deal often make huge commitments (try to validate their claims) In case of on-site warranty confirm service charges, cartage, turnaround time, etc.
Distance of service centre from your home/office
The tentative time they take for routine repairs
Make an attempt to find out the availability of spares
User experiences and references (if possible talk to your local technician on the practicality of buying a particular brand or even model)
Whether it can certainly easily be repaired at your neighbourhood after the lapse of warranty Keeping these points in mind it will no doubt lead to years of special association with your home appliance. Nothing could be more relaxing compared to the satisfaction of money well spent.